Automating Security Operations
Depending on your preferred industry analyst, automating your security operations may fall under one of many names with similar acronyms. Gartner uses Security Orchestration, Automation and Response (SOAR); ESG calls it Security Operations and Analytics Platform Architecture (SOAPA); and Forrester classifies it as Security Automation and Orchestration (SAO). Regardless of the name, the basic premise is the same—identify, centralize, triage, research and remediate cybersecurity incidents at machine speeds using automated workflows and a collection of integrated and orchestrated security tools.
The benefits of automation include the ability to:
- Centralize, enrich, contextualize, and correlate security data
- Accelerate incident detection, triage and response
- Automate time-consuming, manual security operations workflows
- Improve security operations efficiency, efficacy, consistency and reporting
The services we offer Security Automation and Orchestration (SAO) customers are designed to complement your existing team. Just let us know where you need help and we will customize our Engineering, Operations, and Sustainment services, accordingly. A monthly Managed Security Services engagement is a great fit if you prefer to outsource the administration of your SAO platform. If you are looking for a new SAO solution, we can help you procure, configure and implement a Swimlane platform appropriate for your environment and budget.
A Security Automation and Orchestration (SAO) platform benefits greatly from Phoenix’s “eye towards operations” approach. Our experts simultaneously engineer your technical and operational architecture, so that your security operations processes are part of the original design. This unique approach ensures that your SAO platform goes into production faster and immediately starts delivering value by automating your most time-consuming workflows. Our engineering services mirror the familiar steps of the software development life cycle methodology including: planning, analysis, design, building, testing, deployment and maintenance. This methodology guides the entire project including the design and integration of the security tools in your automated workflows. Due to the complexity of an SAO implementation, our focus on thoroughly documenting your design, procedures and “as-built” configuration parameters will prove to be indispensable.
With thousands of alerts to triage, research and respond to everyday security teams can be overwhelmed quickly. Automation is a great way to get a handle the volume of alerts, but to implement automated workflows requires knowledgeable resources with a complete understanding of your current processes and procedures. Most teams don’t have these resources readily available. Our SAO Operations services team is comprised of developers and subject matter experts familiar with the technical and business aspects of world-class operations centers. So, whether we are automating your current playbooks or building processes for new security tools, your workflows will be designed and optimized using proven best practices. Our engineers will also automate your reporting and dashboards, so that metrics that are important to your management team are quickly and accurately calculated.
For our professional and managed services clients, we offer Sustainment Services to keep your SAO platform and associated security tools up-to-date and running great. These administration services keep your analysts focused on using the tools, while we focus on managing the tools. Our Sustainment Services include the installation of patches and software updates (requires a valid software subscription or maintenance agreement); capacity planning and availability services; tool optimizations, health checks, back-ups, cloud migrations and operational improvements; and user administration and help desk telephone support. If you prefer to administer your own tools, but need help understanding the required management tasks, we are happy to design a comprehensive sustainment schedule that you can use to self-maintain your SAO environment.
SAO Managed Security Services
Our SAO Managed Security Services are a custom package of our engineering, operations and sustainment services for your SAO platform and associated security tools. The monthly fee includes all the services required to design, operate and manage your SAO platform and workflows, including metrics, dashboards and reporting. Different from a traditional Managed Security Service Provider (MSSP), SAO Managed Security Services only requires your analysts to engage if the automated workflows cannot resolve the alert automatically. On average, SAO clients usually resolve 80-90% of their alerts without human intervention—drastically reducing the workload on their analysts.
Allesao | Managed SAO
AllesaoTM is the industry’s first all-inclusive Managed Security Automation and Orchestration (SAO) service. This affordable pay-per-workflow service helps our clients with smaller SecOps teams leverage security automation and orchestration to alleviate alert fatigue, standardize response processes, and resolve about 80-90% of all identified security alerts. The monthly service fee includes subscription-based licensing for the SAO platform and any security tools in the requested workflows, as well as, the associated engineering, operations and sustainment SAO Managed Security Services. LEARN MORE
What is Swimlane?
Swimlane is a leader in the Security Automation and Orchestration (SAO) marketplace. The Swimlane platform empowers organizations to manage, respond to, and neutralize cyber threats with adaptability, efficiency and speed. Swimlane automates time-intensive, manual processes and operational workflows that can represent 80-90% of your cyber incident response process. The software delivers powerful case management, consolidated analytics, real-time dashboards and custom reporting from across your security infrastructure. Swimlane maximizes the incident response capabilities of over-burdened and understaffed security operation teams. It’s an innovative and practical security solution for organizations of all sizes struggling with alert fatigue, vendor proliferation, and chronic staffing shortages.
- Integrate Existing Cybersecurity Tools
- Centralize Security Operations Activities
- Capture, Standardize and Scale Security Processes
- Automatically Enrich Cases (i.e. Threat Intelligence, etc.)
- Resolve Incidents at Machine Speeds
- Automate Defense with Security Orchestration
- Deliver Metrics for Oversight and Insight
The Swimlane Advantage
There are plenty of eBooks, videos, analyst reports and blog posts to help you learn more about Security Automation and Orchestration at www.swimlane.com. But, here are a few items to watch or download without having to register. If you would like to see a live Swimlane demonstration, please let us know.